Thursday, 23 April 2009

Times the Bookshop & Income Tax

Last weekend I was rummaging through my book receipts, other receipts and insurance statements - it's the usual last minute rush to get my income tax done.

And amongst the pile of mail that was waiting to be opened, I discovered that Times the Bookshop has sent me a statement on all the purchases I've made in 2008.

The statement is approved by the Lembaga Hasil Dalam Negeri (Inland Revenue Board) for tax submission. How initiative is that!

Previously I was a member of Popular Bookstore for a couple of years and they never sent me any statement. I don't know about MPH and Kinokuniya, though.

I became a member of Times in mid-2008 because the bookshop is only a 10-minute walk from my office. This is convenient for me since I can take a short walk there during lunch to get my favourite magazine or to buy books.

Since becoming a member of Times, I've enjoy many privileges like receiving vouchers and buying books and magazines at 10% and 5% discount respectively. Popular members don't get magazines at 5% discount.

And now that Times have surprised me with this customer service initiative of theirs, I hope to remain a member for many years to come. Kudos to Times!


aud said...

Hi Julie,

Agree with you on Times. They even call me when my magazine arrives.


J.T. said...

Wow .. great service. In a time when lots of establishments are just zero-ing in on profits and less customer service, it is a breath of fresh air to hear that some stores still care.

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