And amongst the pile of mail that was waiting to be opened, I discovered that Times the Bookshop has sent me a statement on all the purchases I've made in 2008.
The statement is approved by the Lembaga Hasil Dalam Negeri (Inland Revenue Board) for tax submission. How initiative is that!
Previously I was a member of Popular Bookstore for a couple of years and they never sent me any statement. I don't know about MPH and Kinokuniya, though.
I became a member of Times in mid-2008 because the bookshop is only a 10-minute walk from my office. This is convenient for me since I can take a short walk there during lunch to get my favourite magazine or to buy books.
Since becoming a member of Times, I've enjoy many privileges like receiving vouchers and buying books and magazines at 10% and 5% discount respectively. Popular members don't get magazines at 5% discount.
And now that Times have surprised me with this customer service initiative of theirs, I hope to remain a member for many years to come. Kudos to Times!
2 comments:
Hi Julie,
Agree with you on Times. They even call me when my magazine arrives.
:)
Audrey
Wow .. great service. In a time when lots of establishments are just zero-ing in on profits and less customer service, it is a breath of fresh air to hear that some stores still care.
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